Terms & Conditions – Knightsbridge Radiators Ltd

Last Updated: 20/11/2025

Welcome to Knightsbridge Radiators Ltd. These Terms & Conditions govern your use of our website and your purchase of any products from us. By accessing our website or placing an order, you agree to these Terms & Conditions in full.

1. Company Information

Knightsbridge Radiators Ltd
Registered in England & Wales
(Company number: 16070877)

Website: https://www.knightsbridgeradiators.co.uk
Email: info@knightsbridgeradiators.co.uk
Phone: 0113 547 2334

2. Use of the Website

By using our website, you agree to:

• Provide accurate and up-to-date information
• Not misuse the website or engage in fraudulent activity
• Not attempt to interfere with the website’s security or functionality

We reserve the right to suspend or restrict access without notice for maintenance, updates, or misuse.

3. Products

We sell:

• Radiators
• Radiator accessories
• Radiator parts

All product descriptions, images, and specifications are provided for guidance only and may vary slightly depending on screen display or manufacturer updates.

4. Pricing & Payment

All prices are shown in GBP (£) and include VAT unless stated otherwise. We accept secure payments through approved payment providers at checkout.

We reserve the right to change prices at any time. The price displayed at checkout is the final price for your order.

5. Order Process

When you place an order:

1. You will receive an email confirming receipt of your order.
2. Once payment is processed and the order is accepted, we will dispatch the goods.
3. If we cannot fulfil your order, we will notify you and issue a full refund.

We reserve the right to refuse or cancel any order.

6. Delivery

We deliver within the United Kingdom only.

Delivery times are estimates and delays may occur due to courier or supply chain issues. You are responsible for providing an accurate delivery address and ensuring someone is available to accept the delivery.

If a delivery is refused or repeatedly missed, re-delivery charges may apply.

7. Inspection Upon Delivery

Please inspect your order upon delivery and report any issues within 48 hours. Damage reported after this period may not be eligible for replacement.

8. Returns & Refunds

We offer a 30-day return window from the date you receive your order.

To qualify for a return:

• Items must be unused and uninstalled
• Items must be in their original packaging
• Items must be in resalable condition
• The customer must pay the return postage

We recommend using a tracked and insured courier for returns. Once received and inspected, refunds will be issued to your original payment method.

Non-returnable items include:

• Used, installed, or damaged products
• Items not in original packaging
• Products damaged due to incorrect installation

9. Warranty

All radiators come with a manufacturer’s guarantee.

Warranty typically covers manufacturing faults or defects, but does not cover:

• Damage from incorrect installation
• Surface marks or scratches caused during fitting
• Issues caused by system contamination (sludge, scale, etc.)

Proof of purchase and images may be required for warranty claims.

10. Installation Requirements

All radiators and parts should be installed by a qualified professional in accordance with manufacturer instructions and UK plumbing/heating standards.

Incorrect installation may void the manufacturer’s guarantee.

11. Liability

Knightsbridge Radiators Ltd is not liable for:

• Loss due to delayed delivery
• Installation costs or third-party labour
• Damage caused by incorrect installation or handling
• Indirect or consequential losses

Our liability is limited to the price paid for the product.

12. Privacy & Cookies

Please refer to our Privacy Policy and Cookie Policy for details on how we collect and use your data.

13. Intellectual Property

All content on our website (images, text, logos, etc.) is owned by Knightsbridge Radiators Ltd or our licensors. You may not reproduce or distribute it without permission.

14. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page and take effect immediately.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled exclusively by UK courts.