Privacy Policy – Knightsbridge Radiators Ltd

Last Updated: 20/11/2025

Knightsbridge Radiators Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase from us.

1. Company Information

Knightsbridge Radiators Ltd
Registered in England & Wales
(Company number: 16070877)

Website: https://www.knightsbridgeradiators.co.uk
Email: info@knightsbridgeradiators.co.uk
Phone: 0113 547 2334

2. Information We Collect

We may collect the following types of personal data when you use our website or place an order:

• Personal Identification Information (name, address, email, phone number)
• Account Information (username, password if an account is created)
• Order Information (billing address, delivery address, order history)
• Payment Information (processed securely by third-party payment providers — we do not store card details)
• Technical Data (IP address, browser type, device information, pages visited)
• Cookies & Tracking (Google Analytics, Google Ads, shopping cart cookies, login cookies)
• Marketing Preferences (email subscription choices)

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and deliver your order
• To manage your account and provide customer support
• To send order confirmations, dispatch updates, and service messages
• To improve website performance and user experience
• To personalise your browsing experience (e.g., recently viewed items)
• For marketing and advertising (only with your consent where required)
• To prevent fraud and ensure website security

4. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

• Contract: To fulfil your order or provide a service.
• Consent: For marketing communications and non-essential cookies.
• Legitimate Interests: To improve our website, prevent fraud, and operate effectively.
• Legal Obligation: To comply with UK tax or regulatory requirements.

5. How We Store & Protect Your Data

We take data protection seriously and use security measures including encryption, secure servers, and restricted system access.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to meet legal and accounting requirements.

6. Sharing Your Information

We may share your data only with trusted third parties, including:

• Delivery couriers
• Payment processors
• Hosting providers
• Analytics and advertising platforms (Google Analytics, Google Ads)
• Technical and security partners

We do not sell or rent your personal data to any third parties.

7. Cookies & Tracking Technologies

We use cookies to ensure the website works correctly and to improve your experience.

These include:

• Essential cookies (cart, checkout, login)
• Analytics cookies (Google Analytics)
• Advertising cookies (Google Ads & remarketing)
• Embedded content cookies (YouTube, Google Maps)

For full details, please refer to our Cookie Policy.

8. Marketing Communications

You will only receive marketing communications if you:

• Opt in via our website, or
• Have previously purchased from us and have not opted out

You can unsubscribe at any time via the link in the email or by contacting us.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (in certain circumstances)
• Object to processing based on legitimate interests
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details above.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Knightsbridge Radiators Ltd
Email: info@knightsbridgeradiators.co.uk
Phone: 0113 547 2334
Website: https://www.knightsbridgeradiators.co.uk